Jayabji FAQ — Frequently Asked Questions

Click the "Forgot password?" link on the login page. Enter your registered mobile number and you'll receive an OTP — use it to set a new password. If your mobile number has changed, please Help Centre Contact us.

At Jayabji, only one account is allowed per mobile number. Creating multiple accounts violates our terms and may result in permanent suspension. Play fair with a single account and enjoy the full benefits.

Log in to your account and go to the Profile section. Upload a photo of your national ID or passport. Verification is usually completed within 24–48 hours. Completing KYC increases your withdrawal limit and makes it easier to access VIP benefits.

To close your account, Help Centre Contact us directly. Make sure your account has no remaining balance or active bonuses before requesting closure. Once the account is closed, that mobile number cannot be used to register again.

Jayabji supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. All methods are processed instantly. For more details, Payments page See here.

The minimum deposit on Jayabji is just ৳500. This limit applies to mobile banking methods (bKash, Nagad, Rocket). The minimum amount for bank transfers may differ — for details, Payments page See here.

Most withdrawal requests are processed within 5–15 minutes. Mobile banking methods are the fastest. Bank transfers may take up to 24 hours. KYC verification must be completed before withdrawals can be made.

Wait 5–10 minutes first — network delays can sometimes cause a slight lag. If it still hasn't arrived, contact us with your transaction ID Help Centre Contact us. Our team will verify and resolve the issue promptly.

Jayabji does not charge any withdrawal fees. However, your mobile banking provider or bank may apply their own transaction fees. To get the most out of each withdrawal, consider cashing out larger amounts at once rather than making frequent small withdrawals.

A welcome bonus is automatically credited on your first deposit after registration. To qualify, make sure the account is new and no prior deposit has been made. To check the current bonus rate, please visit the Latest Promotions View page.

Each bonus comes with its own wagering requirements. Typically, you need to wager the bonus amount a set number of times before you can withdraw. The specific terms are listed alongside each promotion — Promotions page View details.

Jayabji regularly offers voucher codes. Voucher page View the current codes. Enter the voucher code in the voucher code box during deposit — the bonus will be applied automatically. Each code can only be used once.

When you place a set amount in bets each day, cashback is automatically credited to your wallet. Your cashback rate is determined by your VIP level — the higher the level, the more cashback you earn. For more details, Promotions page See here.

Jayabji offers Live Casino (Baccarat, Roulette, Blackjack), slots, Sports Betting (cricket, football, tennis), virtual games, and Lottery — a massive collection of 500+ games in total. To explore, Popular games page.

Absolutely. All games on Jayabji run smoothly on mobile browsers. You'll get a seamless experience on both Android and iOS. For live streaming games, a stable connection of at least 3G or Wi-Fi is recommended.

Log in, go to the Sports section, and select the "Live" tab. Browse ongoing matches, click on your preferred bet, enter your stake, and confirm. Odds update in real time, so act fast.

the Lottery page Go to the lottery page, pick your favourite lottery, and buy your tickets. Draws are held every week and winners are rewarded instantly. Logged-in members can purchase tickets at a special discount.

Yes, Jayabji uses SSL/TLS encryption to keep all data secure. The platform operates under an international gaming license and follows transparent payment practices. Millions of users in Bangladesh trust and use Jayabji with confidence.

Log in to your account and go to Profile Settings. You'll find the 2FA option under the "Security" tab. Enable it by verifying your mobile OTP. From that point on, a one-time code will be sent to your phone each time you log in — significantly boosting your account's security.

Change your password immediately and Help Centre Report it. Our security team will investigate and take action within 24 hours. Never share your password or OTP code with anyone.